Director, Visitor Experience

Position Overview

The Office of Admissions, at the University of North Texas, is seeking to hire a Director, Visitor Experience to develop, coordinate, and manage the overall experience associated with the Welcome Center and admissions events, under the direction of the Associate Vice President of Enrollment. This position is responsible for the assessment, development, and delivery of training for the optimal experience and will oversee all aspects of the Eagle Ambassador (tour guide) program and admissions events. Work involves, but is not limited to providing vision, leadership, and training, and data analysis to ensure the best return on investment with emphasis on customer service excellence, professionalism, and UNT pride.

Job Duties

• Provides overall leadership, vision, direction, coordination and delivery of the UNT Welcome Center and admissions events. 
• Leverage data and post-event assessment to evaluate the effectiveness of admissions engagement strategies and Welcome Center operations. Use insights to inform strategic planning, optimize resource allocation, and continuously improve the overall visitor experience in alignment with institutional goals.
• The role leads a team of full-time and graduate assistant staff which includes hiring, scheduling, performance evaluation, and disciplinary actions. 
• In collaboration with the direct supervisor of the Eagle Ambassador program, contributes to the design and rollout of development initiatives. 
• In collaboration with the director supervisor for admissions-sponsored events, helps oversee the planning and strategic coordination of all admissions events.
• Leads cross-divisional teams and partners with internal and external stakeholders, including all academic colleges and divisional partners, to align efforts with departmental, divisional, and university-wide objectives. 

Minimum Qualifications

Bachelor's degree and five years of professional customer experience; or any equivalent combination of education, training and experience.

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.