Undergraduate Admissions Counselor I or II (Austin)

Job Summary

The Undergraduate Admissions Counselor I or II identifies, recruits, and contributes to increasing the population of admitted and enrolled students and/or is responsible for program development and implementation.

This position is based in Austin, TX.

Core Responsibilities

Level I

1. Recruits new freshmen and/or transfer students to UTSA and assists with recruiting plans, retention programs and/or UTSA admissions events both on and off campus.
2. Represents Senior Counselor in campus activities when needed.
3. Participates in strategic planning, assessment, and recruitment planning for the department.
4. Promotes safety and environmental protection by immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.

Level II

1. Recruits new freshmen and/or transfer students to UTSA and assists with recruiting plans, retention programs and/or UTSA Admissions events both on and off campus. Serves as a mentor to new Admissions staff.
2. Serves as a mentor to new admissions counselors, coordinates some travel schedules and assignments and assists with recruiting plans, retention programs, UTSA admissions events both on and off campus and occasional training.
3. Represents Senior Counselor, Assistant Director, or Associate Director in campus activities when needed.

Both Levels

1. Travels to high schools, colleges, and other learning institutions to recruit prospective students.
2. Manages an assigned geographic territory including high schools, some colleges, and other areas across the state.
3. Counsels and outreaches to students and parents on the admission requirements and procedures, and works directly with them to resolve extenuating circumstances, complaints, and appeals.
4. Coordinates with high school counselors to facilitate the application process.
5. Manages data, prospects, applicants and recruitment territories through the customer relations management (CRM) system to enhance student relationships, communication timelines and to connect students with other areas of the university.
6. Implements recruitment activities such as application workshops, information sessions, and other recruitment projects.
7. Assists with recruiting and outreach of other programs such as UTSA Top Scholar, Honors College, and special retention programs.
8. Creates and maintains working relationships with university colleges, departments, counselors, and advisors to enhance customer service and satisfaction as well as establish community contacts.
9. Represents Undergraduate Admissions and Recruitment in a public-speaking capacity both on and off campus and maintain records of these activities in the CRM.
10. Conducts Financial Aid Information and Outreach presentations.
11. Assists with the committee review reading process.
12. Maintains a high level of working knowledge of university information, organization, opportunities, and policies.
13. Reports statistical data on programs, projects, Salesforce cases, and travel activities.
14. Participates in committees on campus.
15. Participates in strategic planning, assessment, and recruitment planning for the department.
16. Performs other duties as assigned.

Required Qualifications

Level I

• Bachelor’s degree from an accredited institution.
• One (1) year of full-time equivalent experience in admissions, recruiting, advising, or related enrollment and/or student service experience.
  • Master’s degree can substitute for required experience.
• A valid driver's license upon date of hire.
• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Level II

• Bachelor’s degree from an accredited institution.
• Two (2) years of full-time equivalent experience in admissions, recruiting, advising, or related enrollment and/or student service experience.
  • Master’s degree can substitute for one (1) year of experience.
• A valid driver's license upon date of hire.
• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Knowledge, Skills, and Abilities

• Demonstrated organizational, written, and verbal communication skills.
• Excellent interpersonal skills.
• Organizational skills.
• Ability to multi-task.
• Work cooperatively with others.